As a developer, I know how important it is to get bugs from your users out in "the field", especially all you beta web n.0 site. So, when I come across bugs, I will do my best to let you know what happened in a clear and concise way. However, if I can't find your bug reporting link in 3 clicks, your loss.
For example, I was on YouTube today looking for a preview of the "Short Circuit Remake" and when I searched, the title bar says there are 4 results but only 2 were displayed. Hmmm.... that's odd... I should report that. 4 clicks, 2 Help Center searches, and no email address later I gave up. Sorry GooTube, you're outta here!
Why 3 clicks you say? In reality it should be 1: scroll to the bottom of the page and click "Report a Bug". But I'm feeling generous today on the day I make this new policy so congratulations, you have me for 3 clicks.
UPDATE: southwest.com admits they have no email to contact them with - you have to mail in your bug reports, along with any requests or talk to their service representative. Yeah right!